ae44 Terms & Conditions

1. Definitions

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:

• "ae44" or "Platform" refers to the online casino and sports betting service operated at ae44.io, including all associated games, payment systems, account management tools, and customer support channels.
• "Player" or "You" means any individual who has registered an account on ae44 or who accesses the Platform in any capacity.
• "Account" means the registered user profile created by a Player on the ae44 Platform.
• "Balance" means the total funds held in a Player's Account at any given time, including real-money deposits and any credited bonus funds where applicable.
• "Bonus" means any promotional credit, free spin allocation, cashback offer, or other incentive granted by ae44 to a Player, subject to applicable wagering requirements.
• "Wagering Requirement" means the number of times a Bonus amount must be staked before it becomes eligible for withdrawal.
• "BDT" or "৳" means Bangladeshi Taka, the sole currency accepted on the ae44 Platform.
• "KYC" means Know Your Customer — the identity and age verification process that ae44 may require a Player to complete before processing withdrawals or following a material change in account activity.
• "BST" means Bangladesh Standard Time (UTC+6), the time zone used for all Platform timestamps, settlement times, and promotional deadlines.

2. Acceptance of Terms

By registering an Account on the ae44 Platform, by making a deposit, by placing a bet or wager, or by accessing any feature of the Platform, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety, together with the ae44 Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using the Platform and must not register an Account or make any deposit. Continued use of the Platform constitutes ongoing acceptance of these terms as amended from time to time.

These Terms & Conditions constitute the entire agreement between ae44 and the Player with respect to the use of the Platform and supersede all prior understandings, representations, or agreements between the parties on the same subject matter.

3. Eligibility

Access to the ae44 Platform is strictly limited to individuals who satisfy all of the following conditions:

• You are at least 21 years of age. ae44 does not permit any person under the age of 21 to register an Account, make a deposit, or participate in any game or betting market on the Platform.
• You are acting in your own personal capacity and not on behalf of any third party, business, or organisation.
• You are not a current employee, contractor, or director of ae44, nor an immediate family member of such a person.
• You are not registered on any self-exclusion list or under any self-imposed ban that would prevent you from accessing online gaming services.
• Your use of the Platform is for personal entertainment purposes only and not for any commercial, professional, or systematic gambling purpose.

ae44 reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory documentation may result in the suspension of the Account and the withholding of any pending withdrawal until verification is completed. ae44 takes its age verification obligations seriously and will not process withdrawals for any Account where age has not been confirmed.

4. Account Registration

4.1 One Account Per Person

Each Player is permitted to hold exactly one Account on the ae44 Platform. Operating multiple Accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. ae44 reserves the right to close all duplicate Accounts and to void any winnings derived from them.

4.2 Accuracy of Information

You must provide accurate, current, and complete information when registering your Account, including your full legal name, date of birth, and contact details. You are responsible for keeping your Account information up to date. ae44 is not liable for losses arising from outdated or incorrect account information provided by the Player.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any other person. You must notify ae44 immediately at [email protected] if you suspect that your Account has been accessed without your authorisation. ae44 is not liable for losses resulting from unauthorised access where the Player failed to take reasonable steps to secure their credentials.

4.4 KYC Verification

ae44 may require Players to complete a KYC verification process before processing a withdrawal, following a significant increase in account activity, or at any time ae44 deems it necessary for compliance or security purposes. Acceptable KYC documents include a valid national identity card (NID), passport, or other government-issued photo identification. Proof of payment method ownership may also be required. ae44 will process KYC submissions within a reasonable period and will communicate any outstanding requirements via the registered email address.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

ae44 accepts deposits and processes withdrawals exclusively via the following payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. All transactions are denominated in Bangladeshi Taka (BDT). ae44 does not charge additional fees for standard deposits or withdrawals, though your payment provider may apply their own transaction charges.

5.2 Minimum Deposit

The minimum deposit amount on the ae44 Platform is ৳500. There is no maximum deposit limit specified; however, ae44 reserves the right to apply limits to individual Accounts at its discretion for security or compliance reasons.

5.3 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are credited to the Player's Account Balance within 60 seconds of successful payment confirmation. Bank transfers may take up to 30 minutes. ae44 is not responsible for delays caused by third-party payment processors or banking systems.

5.4 Withdrawal Requests

Withdrawal requests from verified Accounts are processed within 5 to 15 minutes for mobile wallet channels. Bank transfer withdrawals may take up to 24 hours. Withdrawals will only be sent to a payment method previously used to deposit funds into the Account. ae44 reserves the right to request additional verification before processing any withdrawal request that is unusually large or that is inconsistent with the Account's normal activity pattern.

5.5 Withdrawal of Bonus Funds

Bonus funds credited to an Account are subject to the wagering requirements stated in the applicable promotion. Bonus funds may not be withdrawn until the full wagering requirement has been satisfied. Winnings generated from bonus play that exceed the maximum bonus withdrawal cap stated in the promotion terms will be forfeited.

5.6 Currency

All Account Balances, deposits, withdrawals, and wager amounts are displayed and settled in Bangladeshi Taka. ae44 does not offer multi-currency accounts. Players who fund their accounts via internationally issued Visa or Mastercard cards accept that their card issuer may apply a foreign exchange conversion, which ae44 has no control over.

6. Bonuses & Promotions

ae44 may offer welcome bonuses, reload bonuses, free spins, cashback offers, and other promotional incentives from time to time. All bonuses are subject to the following general conditions:

• Each bonus offer has a specific wagering requirement that must be completed before the bonus or bonus-derived winnings can be withdrawn. The wagering requirement applicable to each bonus is stated clearly at the time the offer is presented.
• Bonuses are valid for a limited period. Any bonus that has not been used or any wagering requirement that has not been completed within the stated validity window will be forfeited automatically.
• ae44 reserves the right to modify the terms of any ongoing promotion, or to withdraw a promotion entirely, with reasonable prior notice where practicable.
• Bonuses are available to one Account per household, per device, and per IP address. Attempting to claim the same bonus multiple times through duplicate Accounts will result in all Accounts being closed and all bonus-derived balances being voided.
• ae44 does not guarantee the availability of any particular promotion. The existence of a bonus offer on the Platform at one point in time does not imply that the same offer will remain available in the future.

7. Gaming Rules

All games available on the ae44 Platform — including slots, live dealer games, crash games, and sports betting markets — operate according to their individual game rules, which are accessible within each game or betting interface. In the event of any conflict between a specific game's rules and these Terms & Conditions, these Terms & Conditions shall prevail.

All slot and casino games use certified random number generators (RNG) that produce statistically random and unpredictable outcomes. ae44 does not influence or manipulate game outcomes. Game results are final once a round is completed and settled by the Platform. In the event of a technical error or system malfunction that affects a game round, ae44 reserves the right to void the affected round and return the wager to the Player's Balance.

Live dealer game results are determined by physical outcomes in real-time studio environments operated by Evolution Gaming and Ezugi. ae44 is not responsible for errors or service interruptions on the part of those third-party studios, though it will liaise with the provider on the Player's behalf to resolve any legitimate dispute.

Sports betting markets, including cricket BPL, IPL, and T20 World Cup markets, are settled according to official results published by the relevant sporting body. ae44 reserves the right to suspend a market before settlement if the integrity of an event is in question.

8. Prohibited Conduct

The following conduct is strictly prohibited on the ae44 Platform and will result in immediate Account suspension, forfeiture of all Balances, and may be referred to relevant authorities:

• Using automated software, bots, scripts, or any other artificial means to interact with the Platform, place bets, or access any game.
• Exploiting errors, bugs, or vulnerabilities in the Platform software to gain an unfair advantage. Players who discover a software error must report it to [email protected] immediately and must not exploit it.
• Colluding with other Players, dealers, or Platform staff to gain an advantage in any game or betting market.
• Using the Platform for money laundering, fraud, or any other criminal or unlawful purpose.
• Providing false, misleading, or incomplete information during registration or during any KYC process.
• Registering more than one Account, or allowing another person to use your Account.
• Accessing the Platform if you are under 21 years of age.
• Attempting to charge back a deposit that has already been wagered and settled on the Platform.

9. Responsible Gaming

ae44 is committed to promoting responsible gaming. Online casino and sports betting are forms of entertainment and must not be treated as a source of income. The outcome of all games and betting markets is subject to chance, and Players should never wager more than they can afford to lose.

ae44 provides the following responsible gaming tools as standard features of every Account:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their Account at any time via account settings or by contacting support.
• Session Time Reminders: Players may configure automatic session time reminders to alert them when a specified period of play has elapsed.
• Cooling-Off Period: Players may request a temporary suspension of their Account for a period of their choosing, during which they will be unable to deposit, wager, or access the Platform.
• Self-Exclusion: Players who feel that gambling is negatively affecting their life may request a permanent self-exclusion from the Platform by contacting [email protected]. Self-exclusion is irreversible for the duration of the exclusion period agreed upon.

If you are concerned that you or someone you know may have a problem with gambling, ae44 strongly encourages reaching out to our 24/7 support team. ae44 is strictly for players aged 21 and above.

10. Privacy & Data

ae44 collects and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy on this website. By registering an Account, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy.

ae44 uses your personal data to administer your Account, process transactions, verify your identity, comply with legal obligations, and communicate with you about your Account and about Platform updates. ae44 does not sell personal data to third parties for marketing purposes.

All data transmitted between your device and the ae44 Platform is protected by 256-bit SSL encryption. ae44 employs technical and organisational security measures consistent with industry standards to protect data against unauthorised access, loss, or disclosure.

11. Limitation of Liability

To the maximum extent permitted by applicable law, ae44 shall not be liable for any loss or damage of any kind arising from or in connection with your use of the Platform, including but not limited to:

• Any loss of funds resulting from gambling losses, which are an inherent and accepted risk of using the Platform.
• Any interruption, suspension, or termination of Platform access due to maintenance, technical failures, or events outside ae44's reasonable control.
• Any delay in the processing of deposits or withdrawals caused by third-party payment processors.
• Any loss resulting from unauthorised access to your Account where you failed to take reasonable steps to protect your login credentials.
• Any indirect, consequential, or special loss, even if ae44 was advised of the possibility of such loss.

ae44's total liability to any Player in respect of any claim arising from the use of the Platform shall not exceed the total net deposits made by that Player in the 30-day period immediately preceding the event giving rise to the claim.

12. Amendments

ae44 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, ae44 will update the "Last updated" date at the top of this document and may notify Players via their registered email address or via a notice displayed on the Platform upon next login.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the revised terms, you must cease using the Platform and may request account closure by contacting [email protected].

13. Termination

ae44 may suspend or permanently close any Account at its sole discretion, with or without prior notice, where it has reason to believe that the Player has violated these Terms & Conditions, where continued operation of the Account poses a security or compliance risk, or where required to do so by any applicable law or regulation.

Upon closure of an Account for reasons attributable to a breach of these Terms by the Player, ae44 reserves the right to forfeit the entire Account Balance including any deposits, winnings, and bonuses. Where an Account is closed for reasons not attributable to Player misconduct, any verified real-money Balance will be returned to the Player's registered payment method within a reasonable period.

Players may voluntarily close their Account at any time by contacting [email protected]. Voluntary closure requests will be processed within one business day. Any pending withdrawal at the time of closure will be honoured, subject to standard verification requirements.

14. Contact

If you have any questions about these Terms & Conditions, or if you wish to exercise any of your rights under these terms, please contact the ae44 support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24/7, every day of the year
• Language: English
• Response Time: Within 2 hours for standard queries; within 24 hours for KYC and compliance matters

ae44 is committed to resolving all Player queries fairly and promptly. If you are not satisfied with the resolution provided by our support team, you may escalate your complaint in writing to the same email address, marked clearly as a formal complaint.