ae44 Privacy Policy

1. Data Controller

ae44 is the data controller responsible for the personal data collected through the ae44 platform at ae44.io. As data controller, ae44 determines the purposes for which your personal data is processed and the means by which that processing takes place. ae44 is committed to processing personal data lawfully, fairly, and transparently in accordance with applicable data protection principles.

If you have any questions about how ae44 handles your personal data, or if you wish to exercise any of the rights described in this Privacy Policy, please contact our support team at [email protected]. We aim to respond to all privacy-related enquiries within 72 hours.

2. Data We Collect

ae44 collects the following categories of personal data:

• Identity Data: Your full legal name, date of birth, and government-issued identification documents (such as your National Identity Card or passport) that you provide during registration or KYC verification.
• Contact Data: Your email address, phone number, and general location within Bangladesh (city or division level). ae44 does not collect your full residential address unless it is required for a specific verification purpose.
• Financial Data: The mobile wallet numbers (bKash, Nagad, Rocket, Upay) or bank account details you register as payment methods, along with the amounts and timestamps of all deposits, withdrawals, and wagers placed on the platform.
• Technical Data: Your IP address, device identifier, browser type and version, operating system, and session login and logout timestamps. This data is collected automatically each time you access the ae44 platform.
• Usage Data: Information about your activity on the ae44 platform, including the games you play, the bets you place, the duration of your gaming sessions, and the pages or sections of the platform you visit.
• Communications Data: The content of any messages you send to ae44 support, including live chat transcripts, emails, and formal complaints.
• Marketing Preference Data: Your opt-in or opt-out status for promotional communications, and the record of any promotional offers that have been sent to your account.

3. How We Collect Data

3.1 Directly From You

The majority of the personal data ae44 holds about you is provided directly by you. This includes the information you enter when creating your ae44 account, the documents you submit during KYC verification, the payment details you register on the platform, and any communications you send to our support team.

3.2 Automatically

When you access and use the ae44 platform, certain technical and usage data is collected automatically via server logs, cookies, and similar tracking technologies. This includes your IP address, device information, session timestamps, and your in-platform activity. For more detail on cookies specifically, see Section 6 of this Privacy Policy.

3.3 From Third Parties

ae44 may receive limited information about you from third-party payment processors (such as bKash, Nagad, and Rocket) in connection with processing your deposits and withdrawals. This information is limited to what is necessary to confirm the status of a payment transaction and does not include your full payment account credentials.

ae44 may also receive information from identity verification service providers engaged to assist with KYC compliance. These providers confirm the authenticity of documents submitted during the verification process and return a verification status to ae44. The underlying document data is processed by the provider under their own data protection obligations.

4. How We Use Your Data

ae44 uses the personal data it collects for the following purposes:

• Account Administration: To create and manage your ae44 account, verify your identity and age, and maintain accurate account records.
• Transaction Processing: To process your deposits, withdrawals, and any bonus credits to your account Balance, and to maintain a complete transaction history accessible to you through your account.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, duplicate account creation, and other misuse of the ae44 platform. Technical data such as IP addresses and device fingerprints is used to identify suspicious login patterns.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour, to enforce any deposit limits or cooling-off periods you have set, and to carry out self-exclusion requests promptly and effectively.
• Customer Support: To respond to your support queries, investigate and resolve complaints, and improve the quality of our support service over time.
• Legal and Regulatory Compliance: To comply with anti-money-laundering (AML) obligations, record-keeping requirements, and any other applicable legal or regulatory obligations that require ae44 to retain or process specific categories of data.
• Platform Improvement: To analyse aggregated and anonymised usage data in order to improve the performance, stability, and feature set of the ae44 platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, but only where you have provided explicit consent to receive such communications. You may withdraw your consent at any time.

5. Sharing Your Data

ae44 does not sell, rent, or trade your personal data to any third party. ae44 shares personal data with third parties only in the following limited circumstances:

5.1 Payment Service Providers

When you make a deposit or request a withdrawal, ae44 shares the minimum necessary payment information with the relevant payment service provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard) to facilitate the transaction. These providers are bound by their own privacy and security standards and are not permitted to use your data for any purpose beyond processing the transaction.

5.2 Identity Verification Providers

ae44 may share identity documents and related data with accredited KYC service providers for the purpose of verifying your age and identity in accordance with our obligations. These providers operate under strict data-processing agreements with ae44 and may not use your data for any other purpose.

5.3 Game and Platform Technology Providers

Certain technical data (such as session identifiers and game round data) may be shared with our game software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — solely to the extent necessary to deliver and verify game results. These providers do not receive your personal identity or financial data.

5.4 Legal Obligations

ae44 may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, by a valid legal order, or where ae44 reasonably believes that disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

6. Cookies & Tracking Technologies

ae44 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the ae44 website. ae44 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential to the functioning of the ae44 platform. They manage your login session, maintain your account security state, and ensure that in-game actions are correctly attributed to your account. These cookies cannot be disabled without preventing you from using the platform.
• Performance Cookies: These cookies collect anonymous data about how players use the ae44 platform — such as which pages are visited most frequently and how long sessions last — to help ae44 identify areas for improvement. No personally identifiable information is collected via performance cookies.
• Functional Cookies: These cookies remember your preferences, such as your preferred language setting and display options, so that you do not need to reconfigure them each time you log in.
• Security Cookies: These cookies assist in detecting and preventing fraudulent login attempts and unusual account activity patterns.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the ae44 platform. ae44 does not use third-party advertising cookies or cross-site tracking technologies.

7. Data Security

ae44 takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ae44 servers.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls that restrict access to personal data within the ae44 organisation to only those staff members who require it to perform their job functions.
• Regular security reviews and vulnerability assessments of the ae44 platform infrastructure.
• Two-factor authentication (2FA) options available to all players to protect their accounts from unauthorised access.

In the event of a data breach that is likely to result in a risk to your rights or interests, ae44 will notify affected players as promptly as practicable and will take all reasonable steps to contain and remediate the breach.

While ae44 takes all reasonable precautions, no online platform can guarantee absolute security. You are responsible for keeping your ae44 login credentials confidential and for notifying ae44 immediately at [email protected] if you believe your account has been compromised.

8. Data Retention

ae44 retains personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The specific retention periods applicable to each category of data are set out in the data table in the section above.

Where ae44 retains personal data beyond the period of your active account relationship — for example, to comply with anti-money-laundering record-keeping requirements — that data is held securely and access is restricted to compliance personnel only. It is not used for any operational or marketing purpose after your account is closed.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents its reconstruction or re-identification.

9. Your Rights

As a player on the ae44 platform, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of all personal data ae44 holds about you. ae44 will respond to access requests within 30 days.
• Right to Rectification: If any personal data ae44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly through your account settings, or contact support for changes that require manual verification.
• Right to Erasure: You may request that ae44 delete your personal data. This right is subject to ae44's legal obligation to retain certain records — for example, financial transaction data required under anti-money-laundering law — which may mean that not all data can be deleted immediately upon request.
• Right to Restriction of Processing: In certain circumstances, you may request that ae44 restrict its processing of your data — for example, while an accuracy dispute is being resolved.
• Right to Withdraw Consent: Where ae44 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.
• Right to Object: You may object to ae44's processing of your personal data where that processing is based on legitimate interests, including direct marketing. ae44 will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, please contact ae44 at [email protected] with a clear description of your request. ae44 may need to verify your identity before processing your request to ensure that personal data is not disclosed to an unauthorised person.

10. Minors

The ae44 platform is strictly for individuals aged 21 years and above. ae44 does not knowingly collect personal data from any person under the age of 21. If ae44 becomes aware that personal data has been collected from a minor, it will delete that data immediately and close the associated account. If you believe that ae44 may have inadvertently collected data from a person under 21, please notify us immediately at [email protected].

11. International Data Transfers

ae44 primarily stores and processes personal data on servers located within secure data centre facilities. Where ae44 engages third-party service providers who may process data outside of Bangladesh — for example, internationally operating game software providers or cloud infrastructure providers — ae44 ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.

By registering an account and using the ae44 platform, you acknowledge that your personal data may be transferred to and processed in countries outside Bangladesh as described above, subject to the safeguards ae44 maintains.

12. Changes to This Policy

ae44 reserves the right to update this Privacy Policy at any time. When material changes are made, ae44 will update the "Last updated" date at the top of this document and will notify active players via their registered email address or via an in-platform notice displayed upon their next login.

Your continued use of the ae44 platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised policy, you must cease using the platform and may request account closure by contacting [email protected].

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to ae44's handling of your personal data, please contact us using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: Within 72 hours for privacy-related enquiries
• Support Hours: 24 hours a day, 7 days a week
• Language: English

ae44 is committed to resolving all privacy-related concerns promptly and fairly. If you submit a formal complaint regarding our data handling practices, ae44 will acknowledge receipt within 24 hours and provide a substantive response within 14 business days.